Support Services
General Services
Bruker Daltonics services are performed by factory trained and certified engineers.
DIN EN ISO 9001:2000 requirements are fulfilled.
Available services include:
- Help desk service for spare part and general information.
- Telephone support from highly-skilled troubleshooting professionals, to isolate and resolve hard- and software problems.
- Web-based remote instrument service for service diagnosis and applications support.
- Customer on-site repair and maintenance service.
- Spare parts availability typically over night or within a few working days worldwide.
- Compliance services for Installation Qualification, Operational Qualification / Performance Verification.
Service Agreements
By performing regular checks and maintenance actions we can assure high reliability and instrument availability. Potential failures can be detected early resulting in reduced unscheduled downtime.
Bruker Daltonics is proud to offer an array of highly customizable Service Agreements. The agreements address your operational efficiency needs while providing you the flexibility you require. When you place your trust in a Bruker Service Agreement, we work tirelessly to produce the results that uphold the confidence you have put in us.
The following options can typically be included in service agreements:
- Planned Maintenance
- Repair Service
- Web-based instrument diagnostics
- Compliance Service
- Extended Warranty
For further details, please 
contact your local representative.
Relocation
Bruker Daltonics is offering a relocation service. This includes instrument movements to another laboratory, another site or indeed to another country.
All inclusive relocation packages cover:
- Instrument inspection before movement
- equipment movement
- all-risks insurance
- re-installation
- liquid helium for cryomagnets
- performance certification
Bruker Daltonics takes full responsibility for planning and execution.
The work is carried out by our factory-trained engineers.